Hey, everyone, that cool website, ShoeDazzle, yeah, it's total ***.
Don't buy anything from there, even if their cute styles and colors tempt you.
Their customer service is awful, their policies are awful, and their return/refund policy is the absolute worst. I love these shoes, cute Rylan shoes, kinda like nice combat boots. I wore them just a few times, and after like the third day, the rubber sole broke. I called to see if I could either A) get a refund so that I can fix the shoes myself and continue to wear them, B ) return them for free to get a pair that had a better quality, or C) return them with no charge, get a refund, and then buy the shoes again in the same colour, size, and price- which was 10$ minus shipping, because I became a VIP member at the time of my purchase.
But, no, they couldn't budge on any of those options. I had to explain and explain and explain the three choices I would make, and all I got in return was an explanation of how their policy couldn't allow it, for some horribly vague reason. I want the shoes I have, even if they're just glued back together with glue that you can get at Walmart. They're cute, comfortable, my style, and they compliment all of my outfits.
The only good thing they could offer was that they could waive the restocking fee since it was my first purchase, and they could give me a 10% off my NEXT purchase with them. But, the Rylan shoe was the only good looking, not ugly shoe on their entire site, and I rarely buy shoes unless if I need new ones. So that offer is pointless to me.
So, overall, I will never do any business with them again, even if they come out with an amazing shoe that I must have- which, that won't be me, because I am not a shoe girl.
Their score: -10/10. Would NEVER recommend.
Product or Service Mentioned: Shoedazzle Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.